Terms & Conditions

General terms

Welcome to the chestsandtrunks.co.uk website terms and conditions for use. These apply to the use of this Website and by accessing this Website and/or placing an order through the website you agree to be bound by the terms and conditions set out below.

This site is owned and operated by Urban Internet Stores Limited. Registered office: Unit 102 Bowen Court, St Asaph Business Park, St Asaph, United Kingdom, LL17 0JE . Registered number 07482757 (England and Wales).

To provide you with the very best service, we may monitor or record our calls for training purposes.


We aim to constantly improve and develop the chestsandtrunks.co.uk website for the benefit of all our customers, to allow this process to take place, we may occasionally:

modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice; and/or
change the Conditions from time to time, and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change.
alter or extend promotions at any time.
If chestsandtrunks.co.uk is informed of any inaccuracies in the material on the Site we will attempt to correct them as soon as we reasonably can.

Accuracy Of Content

chestsandtrunks.co.uk has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of V.A.T. We make every effort to display the colour of the furniture as accurately as possible. But as colour reproduction depends on your computer’s monitor, we cannot guarantee that your monitor’s display of the colour is accurate to the actual product.

Acknowledgment and Acceptance Of Your Order

If you place an order with chestsandtrunks.co.uk for a new item of furniture, the goods on this order will be made for you and to your specifications. It is important that you appreciate and understand that this order is a legally binding contract. Your statutory rights are unaffected.

Processing Your Order & Delivery Dates

When placing an order with chestsandtrunks.co.uk we will say how long we expect (in weeks) it will take for your furniture order to be made and be sent to you. Occasionally, the manufacture of your furniture may be delayed through circumstances beyond our control. We will, of course, make every effort to keep you informed.


On the day of delivery, please ensure that you check the item delivered and look for any damage to the box and then check the product itself to ensure it is not damaged in anyway. To make sure you are completely satisfied the delivery team will ask you to sign for your furniture, at this point if there is anything wrong with the furniture you must make a note of this on the delivery note. Failure to do this at this time will result in the delivery company denying any liability for damage you may then discover.


Payment methods include debit or credit cards, Visa, Mastercard, Delta/Connect or Maestro. Payments can be made electronically by bank transfer, details will be provided on request.


Subject to the level of personalisation distance selling regulation may or may not apply on your order.

Distance selling regulations only apply to customer’s order that have not been custom made to the customer’s specification In this case if you decide to return your furniture you must notify us, in writing, within 7 working days of delivery.

Should you wish to return the goods it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you retain the original packing and use it when returning the furniture.

It is your responsibility to return the items in good condition and with the original packaging, however chestsandtrunks.co.uk recognise that many customers do not have the means to do this, and so will arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances a collection and shipping charge will be made to cover the cost of collecting the items and delivering them back to our warehouse.

Your Guarantee

chestsandtrunks.co.uk are one of the leading specialists in vintage and new storage chests and trunks and we go to great lengths to ensure that everything we sell is of the highest quality. We offer a 1-year manufacturers guarantee against new chests and trunks – all antique and old items are NOT covered by the 12 month guarantee as many are well over 100 years old.

The guarantee starts from the date of delivery and offers cover against manufacturing defects.

Your statutory rights are unaffected.

Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times with us or licensors. You are permitted to use this material only as expressly authorised by chestsandtrunks.co.uk. You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Miscellaneous provisions

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England.

chestsandtrunks.co.uk shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party.

If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.